Support


Tips

Changing Your Email address

To change the email address on your account, please log in to your client area and open a support ticket. Please state the following in your ticket: Current account email address New account email address If you have services with … Continue reading

PayPal – About Subscription Payments

If you are paying for our services via PayPal, please be aware all payments are managed by yourself. We have no way of canceling subscriptions or changing subscription amounts for you. At the end of each specified time period (Billing … Continue reading

Removing your services

We hope you enjoy using our services and are here to help if you need assistance. If you require help getting set up please contact the support team here. If you wish to remove one or more of your services … Continue reading

Changing Credit Card Details

Log in to to your client area. Hover over your name on the upper right hand side and click Modify Card Details. Enter your new card details and save the changes.

Self Service Upgrade/Downgrade

Note: Packages can now be upgraded using self service. Please follow the steps below. If you have a single service such as Cloud DJ Solo, or a SHOUTcast Solo service you can use self service upgrade: Go to your Client … Continue reading

Server Troubleshooting

Finding & Diagnosing If your server appears down. It could be one of several problems. The first place to check would be your debug log. If you don’t know how to use debug there’s a quick guide here. If you … Continue reading

How Do I Change My Name Servers?

Changing Your Name Servers Name servers make it possible for visitors to access your website using a familiar domain name. If you change your hosting, from Wavestreaming to another Hosting company you may want to change the Name servers to … Continue reading

Music, Licensing, And Royalties

Music Licensing & Royalties Wavestreaming does not provide any form of music licensing or coverage for royalties. If you have any doubts or questions regarding the legalities of your stream/radio station, you should contact a qualified solicitor/lawyer or the relevant … Continue reading